Shipping Information
1. Order & Shipping Processing
Orders and shipping are processed directly through our online shop. Shipments are handled reliably with our partners DHL, DPD, Deutsche Post, or UPS. Product-specific delivery timelines and shipping fees are always clearly indicated on each product page.
2. Shipping Costs
Any applicable shipping costs are calculated transparently during the checkout process depending on destination country and weight.
3. Delivery Times
Because many of our items are personalized and handcrafted on demand, production and delivery schedules may vary. Estimated delivery dates are shown directly on the item page and at checkout.
4. Shipping Destinations
We deliver within Germany, the European Union (EU), and where applicable to Switzerland, the United Kingdom, and the United States (USA). All eligible destination countries are displayed during checkout.
5. Returns & Complaints
Details regarding cancellation, returns, and complaints can be found in our Returns & Cancellation Policy.